Privacy Policy

Last updated: 1 April 2026

1. Information We Collect

We collect information you provide directly: account details (name, email, practice name), financial data you import from Xero or upload, and interactions with the AI features of the Service.

2. How We Use Your Information

We use your information to provide the Service, including BAS preparation assistance, tax planning support, and AI-powered insights. We do not sell your data to third parties.

3. Data Storage and Security

All data is stored in Australian data centres (Sydney region). Data is encrypted at rest and in transit using industry-standard encryption (TLS 1.3, AES-256).

4. Third-Party Services

We use the following third-party services to operate the platform: Clerk (authentication), Xero (accounting data integration), Anthropic (AI processing), and Resend (transactional email). Each service processes data in accordance with their own privacy policies.

5. Data Retention

We retain your data for as long as your account is active. Financial data and audit logs are retained for a minimum of 7 years in accordance with ATO record-keeping requirements. You may request deletion of your account and personal data at any time, subject to legal retention obligations.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. Contact us at privacy@clairo.com.au to exercise these rights.

7. Cookies and Analytics

We use cookies and analytics tools to improve the Service. You can manage your cookie preferences via the cookie consent banner. See our cookie consent settings for details on what is tracked.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.

9. Contact

For privacy-related inquiries, contact us at privacy@clairo.com.au.